1 Overview

This Refund Policy applies to purchases made from MyOffshore through myoffshore.host and forms part of our Terms of Service. It explains when you are entitled to a refund, which products qualify, and how the process works.

Our goal is to be fair and transparent: eligible new services are covered by a money-back guarantee, while certain products are non-refundable by their nature. Please review this policy before purchasing.

2 Money-Back Guarantee

We offer a money-back guarantee on eligible plans, calculated from the date of your initial purchase. Refund windows vary by product type:

3 Eligibility Conditions

To qualify for a refund under the money-back guarantee, the following conditions apply:

• The refund request is made within the eligible window for that product;
• The guarantee applies to first-time purchases of a service; repeat purchases of the same service may not be eligible;
• The account is in good standing and has not been suspended or terminated for violating our Terms of Service or Acceptable Use Policy;
• The service has not been used abusively or for prohibited activity;
• Any bonus items received with the purchase (for example, a free domain) may be deducted at their standard price from the refund amount.

4 Non-Refundable Items

The following are non-refundable, except where a refund is required by applicable law:

• Dedicated servers and other custom-provisioned resources;
• Software licenses (for example, control panels and third-party applications);
• Add-ons such as additional IP addresses, storage, bandwidth, or backups;
• Domain registrations, renewals, and transfers, which are subject to registry rules;
• Setup, migration, or one-time administrative fees;
• Any service where the refund window has already passed.

5 How to Request a Refund

To request a refund, contact us within the eligible window through any of the following:

• Open a ticket or request from your client portal / billing area;
• Email our billing team at support@myoffshore.host;
• Reach out through our support channel.

Please include your account details and the invoice or order number so we can locate your purchase and process the request promptly.

6 Refund Method & Timeframe

Approved refunds are issued to the original payment method used for the purchase. Processing times vary by method:

• Account/wallet credit — usually applied immediately;
• Card and standard payment methods — typically 5–7 business days after approval, depending on your bank or provider.

7 Payment-Specific Notes

Some payment methods have specific rules:

• Cryptocurrency payments are non-refundable to the original transaction, as blockchain transactions cannot be reversed. Where a refund is approved, it may instead be issued as account credit.
• Refunds are made in the original currency; any difference caused by exchange-rate fluctuations or provider fees is not our responsibility.

8 Renewals & Upgrades

The money-back guarantee applies to the initial term of a new service. Renewal payments, upgrades, and add-ons purchased after the initial term are generally non-refundable. To avoid an unwanted renewal charge, disable automatic renewal or cancel before your renewal date.

9 Cancellations

You may cancel your service at any time from your client portal or by contacting us. Cancelling stops future renewals. A cancellation outside the money-back window does not automatically entitle you to a refund for the remaining term unless stated otherwise. Upon cancellation, your data may be permanently deleted, so please back up anything you wish to keep.

10 Chargebacks & Disputes

If you believe you are entitled to a refund, please contact us first so we can resolve the matter directly. Initiating a chargeback or payment dispute without contacting us may result in suspension or termination of your services and associated accounts. We reserve the right to contest chargebacks that violate this policy.

11 Backups & Data Responsibility

You are solely responsible for maintaining independent, up-to-date backups of your data. Any service credits or refunds do not compensate for loss of data, revenue, or business. We recommend downloading a full backup before requesting cancellation or a refund.

12 Changes to This Policy

We may update this Refund Policy from time to time. When we make material changes, we will update the "Last updated" date above. The policy in effect at the time of your purchase applies to that purchase.

13 Contact Us

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